Our Returns Policy in short:
Contact us prior to returning any item
Returns are permitted within 14 days of delivery
The product must be in original and un-used condition with tags still attached
All sales are final on pre-sale and sale items. No returns or exchanges are accepted on sale merchandise
For international returns please clearly mark the package 'RETURNED GOODS' to avoid customs delays and charges at the Australian border
Want to exchange for a different size? That's OK, just contact us to arrange. It might cost you return postage, so please ask us first if you need sizing advice
If your package is unclaimed and returned, you may be charged an additional handling fee
Please contact us before returning any items. Shipping of returns must be controlled by the customer to ensure that it is accurate and error free. If there is a fault or complaint relating to your delivery, the customer must contact us as soon as possible giving relevant information and reason for the complaint at the following email address:
You can return the product within 14 days of the delivery. The product must be in as new un-used condition with all original tags still attached. If the product is used or damaged the product will not be refunded. Make sure to include your order information with the return and, if possible, please provide us with a tracking number. Heffernan and Haire suggests that you get a receipt and package ID for the return to aid with tracking and return shipment.
Returning a Package:
If the returned item is shipped international, please clearly mark the package 'RETURNED GOODS' to avoid any customs charges at the Australian Border. Heffernan and Haire is not responsible for any returned customs charges made. Any charges incurred are the responsibility of the customer. Heffernan and Haire does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Heffernan and Haire.
You can mail return items to:
Heffernan and Haire
Shop 2/166 Gertrude Street
Fitzroy VIC, 3065
International order can be returned for refund only. Eligible items must be postmarked within 10 days of initial delivery. International customers are responsible for any shipping charges incurred on returns. Underwear and Swimwear are not eligible for return.
Want to swap for another size of the same product?
Please contact us as soon as possible to notify us that you would like to exchange. Where possible, we can temporarily hold an item in your required size pending receipt of your return. The buyer is responsible for return postage charges on exchanges, so please make every effort to get your correct size on the initial order. If you need help with sizing or any other information any item prior to purchase, please contact us prior to ordering.
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately contact us to report the issue.
For packages that are not delivered successfully and not subsequently collected at your local depot with 14 days. This may result in the item being returned to us automatically. Heffernan and Haire reserves the right to charge you a handling fee to cover shipping and freight companies' administrative costs in this case.